Our Social Responsibility

BC99 Responsible Gaming — Our Commitment to Safe Gaming

Gaming at BC99 is about more than winning — it's about fun, entertainment, and mindful participation. We want every member to play responsibly and ensure that gaming never has a negative impact on their life.

18+ Only
Deposit Limit
Self-Exclusion
Break Feature
24/7 Support
Addiction Prevention

Gaming Is for Entertainment — Not Income

Online gaming is a form of entertainment. Winning is never guaranteed — never chase your losses by placing more bets. Always play within your means.

Why Is Responsible Gaming Important?

At BC99, we believe gaming should be fun, enjoyable, and always within your control. Responsible gaming means knowing your limits, sticking to a budget, and keeping gaming as just one small part of your life.

Gaming addiction can creep up on people without them realising it. We often dismiss the early warning signs — but acting early can prevent serious problems down the line. That's why BC99 provides its members with a range of responsible gaming tools.

Online gaming is growing rapidly in Bangladesh, and so is the need for greater awareness. bc99 is committed to building a responsible gaming culture — which means we do more than set rules. We actively support our members every step of the way.

Gaming becomes a problem when it gets out of control. If it's harming your relationships, work, or studies, pushing you into debt, or leaving you unable to enjoy anything else — those are warning signs. BC99 helps you recognise those signs and take action.

Remember — responsible players are the best players. Gaming stays enjoyable when you respect your limits. At bc99, we are committed to giving every member the tools they need to play safely, on their own terms.

Check Yourself

If you answer "Yes" to any of the questions below, it may be time to take a closer look at your habits.

1
Do you keep betting after a loss to try to "win back" what you lost?
2
Does thinking about gaming keep you up at night?
3
Have you lied to family or friends about your gaming?
4
Is your gaming spending affecting your day-to-day finances?
5
Have you tried to stop gaming but found you couldn't?
6
Are you taking time away from work or family to game?
Get Help

If you answer "Yes" to any of these, contact bc99 Support or activate Self-Exclusion.

BC99's Responsible Gaming Tools

Six effective tools to keep your gaming experience safe

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once the limit is in place, it cannot be exceeded — making it the most effective way to manage your budget.

Self-Exclusion

Lock your account yourself for a set period — 7 days, 1 month, or any duration you choose. During this time, logging in will be completely impossible.

Session Time Limit

Set a limit on how long you play in one session. Once the time is up, you will be logged out automatically.

Cooling-Off Period

If you need a short break, activate the "Cooling-Off" period. During this time, betting and deposits will be disabled — giving you the space to clear your head.

Betting Limits

You can set your own limits — including the maximum amount per bet and the total amount you are willing to wager in a single day.

Gaming History Review

You can review your full gaming history at any time — including a complete breakdown of time and money spent.

How do I use these tools?

1
Log In to Your Account

Log in to your account on the BC99 app or website.

2
Go to Account Settings

Look for the "Responsible Gaming" option in your profile menu.

3
Set Your Own Limits

Deposit limit, session time, or self-exclusion — activate whichever tool you need.

4
Contact Support

If you cannot find the option in settings, our support team is available 24/7 to assist you.

Quick Access Tools

Set a Deposit Limit

Send a message to Support directly or go to your account settings.

Activate Self-Exclusion

Takes effect immediately — your account will be locked as soon as the request is made.

Contact Support

Get help in Bengali anytime — [email protected]

The Difference Between Healthy and Unhealthy Gaming Habits

Watch for these signs to understand where your gaming habits are heading

Signs of Healthy Gaming Habits
You stick to a set budget and don't go over it.
You view gaming as entertainment — not as a source of income.
You can accept losses calmly without losing your temper.
You can take a break from gaming to spend quality time with family and friends.
Your mood stays normal even when you're not gaming.
You're honest with your family about your gaming.
Warning Signs — Seek Help If You Notice These
You are placing bigger bets to try to win back what you have lost.
Taking on debt to fund your gaming.
You're lying to your family about your gaming.
You've tried to stop gaming but couldn't.
Neglecting work, studies, or family responsibilities.
You feel restless or irritable when you can't game.
BC99 Is Always Here for You

If you notice any of the warning signs above, don't panic. Reach out to our support team — we're here to help, not to judge.

8 Tips for Playing Responsibly

Follow these simple guidelines to keep gaming fun and safe at all times:

Set a budget before you start playing and stick to it.
Never game under the influence of alcohol or any other substance.
Accept losses as a normal part of the game.
Take regular breaks — avoid gaming for extended periods in one sitting.
Avoid gaming when you are feeling down or angry.
Don't let gaming become the most important thing in your life.
Let a family member or loved one know about your gaming activity.
If you think there is a problem, seek help right away — do not wait.
Age Verification & Minor Protection

BC99 strictly ensures that only individuals aged 18 and above are permitted to use the platform. Age is verified at registration, and identity documents may be requested when necessary.

If you have children or teenagers at home, please make sure they cannot access your gaming account. Keep your device password-protected at all times.

A Note for Parents

If you believe a minor is using BC99, contact our support team immediately. We will close that account without delay.

BC99's Age Verification Process
Providing your date of birth at registration is mandatory.
A national ID may be requested if there is any doubt about a user's identity.
Large withdrawals are held until identity verification is complete.
Accounts found to belong to minors will be closed immediately.
Responsible Gaming FAQs

Your account cannot be reactivated before the self-exclusion period ends. Once it has ended, you can contact support to reactivate your account. We do recommend taking a moment to ask yourself whether you feel genuinely ready to return.

Yes, deposit limits take effect immediately. However, any request to increase a limit will only come into effect after 72 hours — this cooling period helps prevent impulsive overspending.

Contact the BC99 support team directly. We'll provide the right guidance and, if needed, help you temporarily or permanently close your account. If you require professional help, we encourage you to consult a local mental health specialist.

No, BC99 protects your privacy. However, if you choose to, we can help you inform a family member. Family involvement can often make a real difference in overcoming addiction.

Always use a strong password and log out after each session. Keep your device protected with a PIN or password lock. Try to avoid gaming in front of children, and never share your payment details with anyone.

Play Responsibly, Play Enjoyably

Join BC99 and enjoy a safe, fun gaming experience. We're always here for you — in good times and whenever you need support.

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